How Nixt Office contacts you
What Nixt Office sends you by email, what it never asks for, and where to report a message that only pretends to be from us.
People who send fake messages often borrow a company’s name. These are the rules our own messages follow, so you can tell ours from theirs.
What we send
- Codes, when you sign up or reset your password. A code is six digits, and you type it on nixtoffice.com yourself.
That is all. Invitations to an organisation are links that the person inviting you sends you themselves: Nixt Office staff never send them (see Inviting people).
What we never do
- We never ask for your password, or for a code, by email, phone or chat. Codes are for you to type on nixtoffice.com. Nobody from Nixt Office will ask you to read one out.
- We never ask for payment by email. No payment is taken today. When billing opens, bills will only be on your account page at nixtoffice.com.
- Free licences never cost money. A free Nixt DNA Server licence is renewed free from your account page; nobody can sell you one.
- Our links only go to nixtoffice.com and its own addresses, such as
downloads.nixtoffice.com. A link to anywhere else, or a shortened link, is not ours.
Mail sent as nixtoffice.com
nixtoffice.com publishes a DMARC policy that tells other mail services to treat mail which only claims to be from nixtoffice.com, without our server’s signature, as spam. Most services follow it, so a fake rarely reaches your inbox. If one does, it is still a fake.
Reporting a fake or a problem
- A message that pretends to be from us: forward it, as an attachment if you can, to abuse@nixtoffice.com.
- Spam or abuse from a server or account that uses our products: abuse@nixtoffice.com, with the message’s full headers.
- A security problem in Nixt Office itself: security@nixtoffice.com. Our security.txt says the same, in the form security researchers’ tools read.
- Anything else: hello@nixtoffice.com.
Something unclear or out of date on this page? Tell us.